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We would like to urge users to exercise the same level of caution that they do with their banking and personal data or their email or Facebook login information," AnyDesk responded to India Today Tech.In the age of digitalization, users are looking to be seamlessly connected to everything, they want access to all their devices through one device, sort of a master key for all. We regret the recent incidents and we empathize with the victims. Specifically, we urge our users to not share access codes to their devices with people they do not know. We work closely with the authorities to combat any fraud that we encounter and we are also working to educate users about how to properly secure their computers. AnyDesk is an exceptionally secure software for remote connections, using banking-level security and encryption protocols.

AnyDesk was abused by individuals to steal from users who did not understand the need to keep their access codes as safe as they do their personal data. AnyDesk has been engineered in Germany and has a reputation of being an exceptional remote access software used by millions to legitimately connect to devices around the world. "It is rather unfortunate that AnyDesk has been used by scammers who convinced trusting users to give them access to their device and then defraud them. Do not forget to collect your card from the ATM. Securely enter your ATM pin when in public place or do not disclose it with anyone even at home. The bank says you should never share your card and its details with anyone. With banking frauds happening frequently and on larger scales lately, the State Bank of India has also issued some guidelines to stay safe from frauds. If you have already downloaded it, delete it immediately from your phone and scan the device. The best way to stay safe from this app is by not downloading it in the first place. "Once a fraudster inserts this app code on his device, he will ask the victim to grant certain permissions, which are similar to what are required while using other apps," ET quotes the RBI advisory. The hacker via this method can hack any mobile-banking or payment apps. Once you have downloaded the app, the app will generate a nine-digit code on your device which will be used by the hacker to access the data and SMS service on your device. Beware, the app download request can come from either social media or from the Play Store/App store platforms. The fraudster first asks you to download the app.

The modus operandi of the app includes the use of the Unified Payment Interface (UPI) to steal the money. The bank's alert message sent on February 14 states that the app is being used by hackers to access banking details of users.